Student Jaisa Chahe
0
1. Is there any Refund Policy?
No. Once enrolled, the course fee is non-refundable as per our policy.
2. Where can I watch the Demo Video?

You can watch the Demo Video in the Demo Section available inside the app.

3. In Which Language are the Video Lectures provided?

The video lectures are delivered in Hinglish.

4. In Which Language is the Study Material Provided?

The study material is provided in English.

5. What will I Receive after Purchasing the Course?

After successful payment:

  • Course access within 15 minutes

  • Confirmation email with course details

  • PDF Notes inside the app

  • Hard Copy Books delivered within 7–10 days

  • Batch WhatsApp Group access

  • Mock Test & Mentorship support

6. How do I Access the Course after Payment?
    • Open the App

    • Go to Courses

    • Click on My Courses

    • Activate your purchased course

    If your course is not visible, contact us on WhatsApp at 8100112222.

7. How do I Watch the Classes?

Go to: Courses → Subject → Videos and PDF

8. How will I Receive the Class Notes?

PDF Notes will be available inside the app after activation.

9. Will I Receive Hard Copy or Soft Copy Books?

Yes, you will receive the hard copy books, and the soft copy materials will be sent to your registered email ID.

10. Can I Purchase Books Separately?

Yes. Hard Copy Books can be purchased separately from the Books Section in the Store (subject to availability).

11. When will I Receive the Hard Copy Books?

Books are generally delivered within 7–10 working days.

12. Can I watch Classes without Downloading them?

No. Lectures must be downloaded before viewing.

13. Can I Watch Classes without Internet?

Yes. Once downloaded, lectures can be viewed offline. Ensure sufficient storage space is available on your device.

14. How many times can I Watch the Lectures?

You get Unlimited views during the entire validity period.

15. When does the Course Validity start?

Validity starts on the date you activate your course.

16. Can I Extend my Course Validity?

No validity extension is available.

However, you can re-enrol for the next term at 50% discount on the same course.

17. How can I ask Subject doubts?

You can send your doubts along with a proper screenshot on WhatsApp: ðŸ“ž 93399 59877

18. How are Doubts resolved?

Doubts are personally resolved by the faculty via WhatsApp. Queries are generally answered within 24 hours.

19. How can I ask doubts through the App?

  • Open the App

  • Click on the ➕ (Plus) icon

  • Select Ask a Doubt

  • Enter your query and submit

20. How will I be able to give the Mock Test?

Mock Tests are conducted:

  • October/November for December 2026 Exams

  • April/ May for June 2027 Exams

Students will be notified and added to the relevant group before the test.

21. How will I receive Mentorship?

After enrollment, our team will connect with you and guide you regarding the mentorship process.

22. How can I print the PDF Notes?

  • Open the PDF Section

  • Download the PDF

  • Click the Eye Icon to view

  • Tap the Three Dots (⋮)

  • Select Download to Device Storage

  • Print directly from your device

23. How can I get Support?

Technical Support ðŸ“ž Call/WhatsApp: 91377 89029

Course & General Support ðŸ“ž Call/WhatsApp: 8100 11 2222

24. On which devices do the classes run?

Classes are supported on:

  • Windows Laptop/Desktop

  • Android Phone/Tablet

  • iPhone/iPad (iOS)

Note: MacBook is not supported.

25. What are the minimum system requirements?

Android Devices

  • Android Version 11 or above

  • 4 GB RAM or above

iOS Devices

  • iOS Version 12 or above

Windows Laptop/Desktop

  • Windows 10 (64-bit) or above

  • 4 GB RAM or above

  • Dual-Core Processor (2.0 GHz or above)

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